Frequently asked questions
How does Cooperativa Ceramica d’Imola monitor the environmental impact of its production processes?
A sector of Cooperativa Ceramica d’Imola is engaged exclusively in environmental management.
All environmental aspects are monitored and assessed constantly as well as the impact our factories may have on the local area. Its principal activities range from assessing acoustic impact to emissions into the atmosphere and from water discharges to waste management etc.
Do Cooperativa Ceramica d’Imola materials contain post-industrial waste?
Yes, all the waste generated when producing our products is recycled in our production cycles.
This mainly concerns broken tiles, both fired and unfired, that are reprocessed and inserted in mixes instead of other natural raw materials.
How should PORCELAIN STONEWARE be CLEANED FOR THE FIRST TIME?
The way these tiles are washed after they have been laid is extremely important for all later maintenance operations, as this is when any residues from the laying process should be removed as well as any normal worksite dirt, such as cement, glue, paint etc.
Once the grouting has dried completely (at least 3-4 days), clean the tiles with an acid scale remover and deep cleanser following the usage instructions carefully and observing the manufacturer’s dilution ratios indicated on the packaging.
For this operation, CCI suggests you use FILA DETERDEK, as it does not give off toxic fumes and does not harm the grouting. Apply it as follows:
• Use FILA DETERDEK diluted in a ratio of 1:5 (1 litre of FILA DETERDEK in 5 litres of preferably warm water with a cover yield of 1litre/40m²).
• Brush the floor carefully and then spread the diluted acid solution evenly using a normal domestic mop or scrubber or in the case of large areas, a monobrush cleaning machine fitted with a green, large area, swab disc.
• Leave the solution to act for several minutes depending how ingrained the dirt is
• Then scrub the floor energetically with an abrasive scrubber pad, like a green Scotch-brite pad, or with a nylon bristle scrubbing brush for slate-cut surfaces or in the case of large areas, a monobrush cleaner fitted with a green disc and a liquid aspirator.
• Wipe up any further residues with a rag or a liquid aspirator
• Rinse the tiles carefully with warm water, repeating the operation several times, if necessary, until all marks and residues are removed.
If any areas are not perfectly cleaned, repeat the acid wash with a higher acid concentration.
WARNING: This operation may be aggressive for the materials and components located near the tiles, such as the marble thresholds and steps, and metal door and window frames. The edges of these features should therefore be protected before beginning the cleaning operations described previously.
How should tiles with special applications (e.g. gold or silver), like DECORATIONS or INSERTS be CLEANED FOR THE FIRST TIME?
The materials used for these kinds of decorations have features that are typical of precious metals. So take particular care when laying these tiles and even more when cleaning them. Do NOT use abrasive products that may scratch or damage the surfaces of the tiles.
To clean these kinds of tiles CCI recommends using only soft cloths with warm water and alcohol. For these reasons, no claim or complaint will be accepted if tiles have already been laid.
When cleaning these kinds of materials, use cotton cloths and alcohol or specific gold, copper or polish cleansers and NO abrasive products.
If silver decorations become oxidised, rub them gently with a cloth to restore their original shine.
How should stains be removed from ceramic materials?
Special cleaning need only be carried out if the tiles have stains or marks that don’t come off when cleaned normally.
Removing this kind of stain requires a chemical reaction between detergent and the mark, so depending on what kind of dirt it is, adopt the appropriate solution from the descriptions given in the table below. INORGANIC DIRT SOLUTIONS
Coal, lime, chalk, metal marks, rust, graphite, tempera paint…
FILA DETERDEK type
Coca cola, coffee, wine, beer, ice cream, mayonnaise, jam, shampoo, lipstick…
FILA PS/87 type
Tyres, rubber shoe soles
Resins, silicone-based or mechanical oils, candle wax,
paint, ink, marker pen…
THINNER, ACETONE, FILASOLV types…
(*) These operations should be carried out using a damp sponge pad or scrubber, depending on the size of the stain and once it has been removed, the floor should be rinsed thoroughly and then dried.
What size grout joint do you recommend?
Laying tiles without a grout joint is definitely NOT recommended, and highly impractical for exteriors.
When organising a modular layout with different sized formats, the size of the grout joints should be:
- 2 mm for rectified tiles and rectified modular products
- 3-4 mm for non-rectified tiles
- 4-6mm for non-rectified modular products
What is porcelain stoneware?
The name “porcelain stoneware” indicates a dry-pressed, highly compact, ceramic product with high quality, technical specifications (these tiles are highly flex, graze, scratch, weather and chemical agent resistant) and have a very low porosity.
This specification indicates that in the firing phase (conducted at high temperatures of 1250-1350° C) all porosity in the tiles is closed, which allows them to be declared as completely vitrified.
What is the difference between glazed and full-bodied porcelain stoneware?
Glazed porcelain stoneware is a product with a front surface that has been further enhanced by glazing. It is a material that is particularly suited for use in residential spheres. Full-bodied porcelain stoneware, on the other hand, is a product whose surface colour is the same all the way through the tile.
This specification means that in the rare event of the tile being chipped, the damage can hardly be seen at all. The high aesthetic value and the special features of this product means it is particularly suited for use in domestic and light commercial traffic contexts.
What is the difference between the various tile surfaces?
The surface of a tile is distinguished by a number of visual and tactile features, for example:
- a natural surface can be smooth and opaque or with a lightly featured structure;
- a slate-cut (or bush-hammered) surface offers natural rock-like features, such as embossing, sand effects and grooves;
- a honed surface is shiny because it is polished with a mechanical process that does not remove any material;
- a gloss polished surface is even shinier because it is mirror-polished by removing up to 1 mm of the pressed surface.
A glazed surface means the tile is covered by a thin layer of vitreous material that makes it bright and colourful.
What is the difference between rectified and non-rectified tiles?
Rectification is a process that affects the edges of a tile. A mechanical process straightens the tile edges and ensures they are perfectly squared. So all the tiles are exactly the same size and can therefore be laid with a minimum grout joint of 2 mm.
Non-rectified tiles, on the other hand, are tiles with natural, uneven edges that require a wider grout joint.
What is the difference between tiles for interiors and tiles for exteriors?
It is important that all tiles are resistant to both stains and chemical agents.
A tile for exteriors must have features that are different to tiles for interiors because they come into direct contact with the weather.
When laying tiles outdoors the tiles should be frost-resistant like porcelain stoneware and slip-free too. For interiors, glazed or single-fired porcelain stoneware can be used as their style and look is particularly important.
What does tone mean?
The tone is the shade of colour that characterises a certain production batch of tiles.
As it is almost impossible to produce identical colour shades in industrial manufacture, before packaging, tiles are grouped together in terms of colour, i.e. tone.
What is shade variation?
Every tile has its own particular shade. The degree of shade variation indicates the level of tone evenness in a certain series and ranges from V1 (high level of evenness) to V4 (high level of unevenness.
The shade variation of a series identifies the aesthetic value of a series that derives from the original material it is created from (e.g.: nature marbles have a high level of shade variation, whereas sands are very even). It is important to note too that the tone or shade differs from production to production as it all depends on the kilns that fire the tiles at over 1200°C.
How can I choose the tile that best suits my needs?
Every area has different needs, for example, is it interior or exterior?
Is it a commercial or a domestic building?
Is it a floor or a wall?
Contact one of our experts or one of our sales points for free consultation and discover the best solution to your needs.
How do I get a catalogue?
Cooperativa Ceramica d'imola is located in Imola in Italy, but has qualified worldwide dealers and distributors.
Where can I buy Cooperativa Ceramica d’Imola’s products?
Cooperativa Ceramica d'imola is located in Imola in Italy, but has qualified worldwide dealers and distributors.
Find our Cooperativa Ceramica d'Imola Stores in: Imola, Forlì, Bologna, Milan.
In the brand store is possible to buy our products directly.
If you want to be contacted by one of our experts and/or area manager, please fill in the form.
Are Cooperativa Ceramica d’Imola materials LEED certified?
Cooperativa Ceramica d’Imola is a member of the Green Building Council Italia that seeks to promote LEED trademark criteria.
Do Cooperativa Ceramica d’Imola materials help obtain points for LEED certification?
In terms of their specifications and production processes, Cooperativa Ceramica d’Imola tiles can help obtain L.E.E.D (Leadership in Energy and Environmental Design) credits.
LEED is an energy–environment certification system that attributes scores to projects by assigning “credits” on the basis of demonstrated conformity with certain pre-established criteria.
How should porcelain stoneware be cleaned normally?
To clean these tiles correctly use a scrubber or sponge pad dipped in a diluted solution of neutral detergent for tiles, such as FILA CLEANER, following the usage instructions and observing the manufacturer’s dilution ratios indicated on the packaging.
Avoid using wax and/or penetrating sealer products. For large areas we suggest you use a wash and dry machine.
The following DAILY OPERATIONS:
• Remove all dust using a broom, woollen cloth or vacuum cleaner
• Wash with a FILA CLEANER (a low residue neutral detergent) diluted in a ratio of 1:200 (a cup of detergent in a 5 litre bucket of water) using a damp cloth that should be dipped often in the solution.
IMPORTANT: After any kind of wash, if the floor is marked with mop or cloth marks, wash it carefully with clean water, rinsing the cloth or mop often and wringing it thoroughly. Do not use too much detergent when preparing the cleansing solution unless the floor is particularly dirty, in which case rinse the floor afterwards.
AT REGULAR INTERVALS: wash the floor with a FILA PS/87 degreasing cleanser diluted in water in a ratio of 1:20 (preferably warm water as this increases cleaning efficiency) and then rinse thoroughly; or if a scale removal wash is required, use FILA DETERDEK diluted in water in a ratio of 1:20 (preferably warm water as this increases cleaning efficiency) and then rinse thoroughly.
IMPORTANT: If any of the tiles are not cleaned properly, repeat the scale removal/degreasing operation with a higher concentration of cleanser. The operator responsible for this cleaning operation should test the cleanser on a small area of tiles before using it on all of them.